Policies and Procedures:

How to Prepare for Your DNA Testing Appointment:

  • The only people that should be present for the appointment are the parties being tested.
  • Refrain from eating, drinking (even water), smoking, or chewing gum. Do not use mouthwash, toothpaste, or any oral hygiene products 30 minutes prior to your appointment. This helps prevent contamination of the sample. 

Bring a Valid ID (for Legal Tests)

  • For court-admissible tests, you will need to present a valid form of identification (e.g., driver’s license, state ID, or passport). Also, your photo will be taken to submit with your test. (Photo not required for non-legal tests.)
  • Ensure that all individuals being tested (e.g., child and alleged father) are available at the scheduled time.

Be Ready for Documentation

  • You may need to sign consent forms or provide additional information related to the test. Have any necessary paperwork or information on hand.

Inform Us of Any Special Circumstances

  • Let us know in advance if you have any special requirements or if additional participants will be tested.

By following these steps, you help ensure that your DNA sample is clean and free from contaminants, leading to accurate and efficient results. Let us know if you have any further questions about preparing for your appointment!

 

 

Where We Collect

Our service is designed to meet you wherever is most convenient and private for you. Common collection locations include:

  • Home Visits: Conducted in a secure, comfortable setting at your residence. There may be two collectors for home visits for safety of collectors.
  • Workplace Appointments: For those with limited time during work hours.
  • Agreed Neutral Locations: We can meet at a private location of your choice, such as a hotel meeting room or other discreet venue.
  • Public Spaces: We can meet you at places like Walgreens, Starbucks,  or any public place. We would locate a discreet public area to serve you.
  • Collectors are required to notify the office or a designated contact before and after each appointment.

What Happens Next?

  • Your sample is securely packaged and transported to our AABB-accredited partner laboratory for testing.
  • The lab performs high-precision DNA analysis using state-of-the-art genetic testing technology.
  • Depending on the type of test, the processing time varies:
    • Paternity & Relationship Testing: Results in 3 to 5 business days
    • Legal DNA Tests (Court-Admissible): Results in 3 to 7 business days
    • Infidelity Testing: Results in 5 to 7 business days
    • Ancestry Testing: Results in 4 to 6 weeks

 

Receiving Your Results

Once your test results are received, we will notify you immediately. You will receive your results through one or more of the following secure methods:

  • Email -your results  will be sent to your email.
  • Printed & Mailed Copy (Upon Request) – If you prefer a hard copy, we can mail a printed version of your results.
  • Phone Consultation (Optional) – We can schedule a call to review and explain your results if needed.

 

Cancellation Policy

We understand that unexpected events may arise. To ensure efficiency we have the following cancellation policy:

  • 24-Hour Notice: Cancellations must be made at least 24 hours before your scheduled appointment time.
  • Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a $50 cancellation fee.
  • No-Shows: Clients who do not show up for their appointment without prior notice will be charged the full service fee.
  • Rescheduling: You may reschedule your appointment without penalty if you notify us at least 24 hours in advance.

Refund Policy

Our priority is to deliver reliable, confidential, and professional DNA testing services. Due to the nature of DNA testing, refunds are limited to specific circumstances:

  • Non-Refundable Fees: Once sample collection and lab processing have begun, fees are non-refundable.

  • Refund Eligibility:

    • Refunds may be issued if an appointment is canceled at least 24 hours in advance and no services have been rendered.
    • If there is a proven error on our part (e.g., incorrect sample handling or processing), we will offer a full refund or free retest.

  • No Refund for Disputed Results: DNA test results are based on scientific analysis and are final. Refunds will not be issued for results that clients dispute based on personal or subjective reasons.

  • Processing Time: Approved refunds will be processed within 7-10 business days.

Inconclusive Test Policy and Retesting Parameters:

While our partner labs use the most advanced techniques to ensure accurate results, certain factors can lead to inconclusive results. Our policy is as follows:

Reasons for Inconclusive Results:

  • Insufficient or degraded DNA samples.
  • Contamination during sample collection or handling.
  • Biological anomalies affecting the test outcome.

Retesting Parameters:

  • If the initial test is inconclusive due to sample quality, we will offer one complimentary retest.
  • Clients may be required to provide a new sample at a scheduled retest appointment.
  • Retests for any additional reasons (e.g., client error or additional participants) may be subject to a retesting fee.

  • Preventative Measures: Our technicians are trained to follow strict protocols to minimize the risk of inconclusive results.